Are your pay stubs official/legal?
Actually, there isn't really a standard or official pay stub template in Canada. Each province has requirements for what should be included. In terms of legality, it isn't the pay stub that needs to be official or legal. It’s the contents that need to be truthful and accurate. Misrepresenting your income or the income of your employees is serious, so be sure you have everything you need for an accurate pay stub.
How do I Get Started Making Pay Stubs?
Click
Create a Pay Stub to get started. The process is designed for clarity, with each step clearly leading to the next. Should you have any questions, please refer to
our guide page or contact us directly.
Do I need to select an employee to make my pay stub?
Yes, you need to select an existing employee or add a new one. If you don’t select an employee at the start, you can still proceed with making your pay stub, but you will have to add the employee at the end before finalizing the pay stub. It is better to add your employee as the first step so that the system can bring in YTD values from the previous pay stubs.
What does it mean when it says, "Please select the previous pay stub"?
This prompt is asking you to identify the pay stub that was issued immediately before this one so that the year-to-date data remains accurate. When you select an employee, it will ask you to choose a previous pay stub if any exist. You’ll be shown a list of previous pay stubs. If any are not finalized, you’ll have an option to edit and/or finalize them. If you don't want to bring in YTD amounts or if it's not relevant, you can simply select the "X" to skip this step.
How do I add custom income types?
Next to the income items section, click the blue + sign. A new income item labelled "Regular" will appear. Click the pencil icon to edit this item. You can choose between fixed (salary) or hourly rates and select from a list of income types, such as overtime, holiday pay, or bonuses. To add a custom income type, select Add New Type, label it (e.g., "Cell phone allowance"), select the tax treatment, and then enter the amount. If unsure about tax treatments, refer to CRA’s website. You will be prompted to choose a “Rate label” and a “Units label”. Don’t worry about changing the defaults here if you are planning to use the custom income type for fixed amounts only. If you are planning to use it for hourly pay, you can also just leave the defaults. Lastly, you may want to change it to a different rate and unit label for other scenarios, like “$/km” and “Kms” for vehicle mileage.
Do I need to select a previous pay stub?
No, it's not mandatory, but if previous pay stubs exist for the employee, we highly recommend selecting one. This will ensure that previous period amounts are populated for accurate year-to-date calculations. If the new pay stub pay date is in a new year, the YTD numbers will automatically get reset.
Why would I use my own calculations?
We recommend using your own calculations if you don’t want to use the CRA calculations for some reason. Maybe the pay stub includes atypical income that is inconsistent with the rest of the pay periods for that employee, and you want to increase or decrease the income tax deducted. Or you may be trying to match the calculations from another system. Feel free to ask us for assistance if you are unsure.
How do I edit an employee?
Click My Employees at the top of the screen, then select Edit Employee next to the employee you'd like to update. You can view and edit their data here.
Can I edit past pay stubs?
Yes, you can edit pay stubs that are not yet finalized. To do so, go to My Employees, click View Pay Stubs next to the employee, and check the status under the Finalized column. If the pay stub is finalized, editing isn't available. In such cases, contact support via chat, phone, or email, and they can help you unfinalize it. If you need to delete a pay stub, simply select Delete Pay Stub.
Can I make pay stubs for multiple companies?
Yes, you can manage pay stubs for multiple employers within OneTwoPay. Add as many employers and employees as needed. The number of employees you can manage depends on your OneTwoPay subscription. You can create an unlimited number of employers.
What is the difference between pay period and pay date?
The Pay Period is the timeframe during which the employee earned the income being reported on the pay stub. The Pay Date is when the funds were actually paid to the employee. Accurate input of these dates is crucial for correct reporting and payroll processing. All reports used for CRA reporting use the Pay date to determine which pay stubs to include. The CRA does not look at pay periods. The ROE report is the only one that uses Pay period, as Service Canada does care about pay periods.
What reports does OneTwoPay offer?
OneTwoPay offers various reports, including:
- Payroll History – A comprehensive report of all pay stubs created.
- T4s – Generate T4s for employees for end-of-year tax reporting.
- T4As – Generate T4As for non-employee income summaries.
- T4 Summaries – Summaries of all issued T4s
- T4 XML – Combined T4s and T4 Summary for electronic submission to the CRA.
- Records of Employment (ROE) – Create and submit ROEs directly to Service Canada. A video guide is available for assistance.
- Remittance Summaries – Generate summaries for payroll remittances.
How do I finalize a pay stub?
To finalize a pay stub, ensure all information is correct and complete, then click Finalize at the bottom of the pay stub page. Once finalized, the pay stub will be locked and cannot be edited. If you need to make changes to a finalized pay stub, please contact support for assistance.
How do I handle deductions for benefits or other custom deductions?
In the deductions section of the pay stub generator, click the blue + sign next to the deductions list. From there, you can choose from common deductions like CPP, EI, and taxes, or non-core deductions such as health benefits, retirement contributions, or garnishments. You can also create custom deductions, label them as needed and select the appropriate tax treatment.
Why is it not Calculating Any Tax?
This occurs when the income entered is below the basic personal exemption. In Canada, employees can make a certain amount of money before having to pay any tax; if the calculator detects that the projected income will be below that threshold, it will not calculate any tax.
Can I generate multiple pay stubs at once?
Currently, pay stubs must be created individually for each pay period and employee. However, you can expedite the process by using the Next Pay Stub feature to quickly move through employees after finalizing each pay stub.
What if I made a mistake on an employee's information after finalizing a pay stub?
If you realize an error after finalizing a pay stub, update the employee's information via My Employees. By default, changes here apply to all existing pay stubs. For corrections to the other information on a finalized pay stub, contact support to unfinalize it, then make your changes.
How do I handle multiple income types for an employee on the same pay stub?
Suppose an employee has multiple income types (e.g., regular hours, overtime, and bonuses). In that case, you can add each income type by clicking the blue + sign in the income section and selecting or creating the relevant type. Enter the correct amounts for each, ensuring all income types are properly categorized.
How do I handle vacation pay?
To add vacation pay, use the Income Items section and click the blue + sign. Choose Vacation Pay from the list, and enter the applicable amount.
How do I add vacation accrued?
To add vacation accrued, open the “Add/Edit Employee” window and toggle the “Auto-Accrue Vacation” option to ON. This tells the system to begin tracking vacation accrual based on your province’s default rate, which you can adjust manually if needed. Once enabled and saved, income items will automatically be included in the vacation accrual calculation (the toggle will be ON by default). The pay stub will then show a vacation summary, including vacation earned for the current period and year-to-date. When you're ready to pay out vacation, simply add a vacation pay income item—this will reduce the accrued balance and reflect the payout on the stub.
Can my pay stubs be sent directly to the employee?
No, they can’t. You can email them to yourself and then forward the email to the employee. You can also download them as PDFs and then send them that way.
How can I ensure the accuracy of my pay stubs?
Double-check all entries, especially pay periods, pay dates. Use the Preview function to review the pay stub before finalizing. For tax calculations, OneTwoPay follows CRA guidelines, but you should confirm unique or custom entries with a tax professional. You can also use the
CRA Payroll Calculator to validate the deduction calculations.
If you have questions or are unsure, please feel free to ask us in the chat or give us a call.
How do I add Year-To-Date (YTD) amounts?
The general best practice for Year-To-Date amounts on OneTwoPay is to begin with the first pay stub of the year for each employee. That way, you can work in order, and the YTD amounts will automatically be calculated for you. Otherwise, you can begin your pay stubs at any point in the year and enter your manually-calculated previous period amounts.
Enter previous periods amounts in the same dialog where you enter the current period amounts. For example, if you’re adding regular income, there is a field titled 'Prior Periods Amounts', in which you’ll enter the total regular income earned by the employee in previous periods. To manually add YTD deductions, click 'use my own calculations' and edit the appropriate amounts in the YTD columns. After creating the first pay stub for an employee, previous period amounts (for income and deductions) are filled in for you so that YTD can be calculated automatically.
Are T4s included in your service?
They sure are. Your OneTwoPay service includes access to several reports in addition to your pay stubs. These reports include T4s, T4As, T4 Summaries, Records of Employment, Remittance Summaries, and Payroll History. With the exception of the Payroll History Report, these reports only include finalized pay stubs. Pay stubs not finalized will be ignored. To access the reports, select the “Reports” page from the main menu and choose which report(s) you’d like to generate.
We sure do. You can use OneTwoPay to catch up on pay stubs going back as far as three years. Backdated pay stubs are free with an active subscription and as little as $5 each if you buy pay stub packs instead. We recommend you always start with the first pay stub and then create them in order using the “Next Pay Stub” function. Finalize each pay stub as you go to ensure you end up with the correct Year-To-Date (YTD) amounts.
How do I add vacation amounts?
Next to 'Income Items', hit the blue '+'. A new income item marked 'regular' will appear. Click the little pencil icon next to the new item to edit it. Under income type, choose 'Vacation'. Next, use the toggle at the top to indicate if it’s an hourly or fixed amount. Enter the associated amounts and hit 'Save Income Item'.
Where can I find the remittance summary?
Click 'Reports' in the top menu of the OneTwoPay website and select 'Remittance Summary'. Click 'Generate Report' and select all employees for whom you’d like to generate a remittance report. If additional employee information is needed, you will see a notice under “Status.” Once employee information is accurate, select the remittance period and generate your report.
The legacy generator also provides a remittance summary on each pay stub, but we recommend using the report because you can generate a summary for multiple employees and pay periods. It also comes in PDF format if you’d like to save and print it.