We built the first one in 2018, and it still works well, but we got lots of feedback that we need to offer more. Our new pay stub generator is built using the latest technology, which allows us to offer more features and a better overall experience. We will continue to support the legacy generator, but new features and improvements will happen in the new one. At some point in the next few years, we’ll eventually retire the legacy generator.

Actually, there isn't really a standard or official pay stub template in Canada. Each province has requirements for what should be included. In terms of legality, it isn't the pay stub that needs to be official or legal. It’s the contents that need to be truthful and accurate. Misrepresenting your income or the income of your employees is serious, so be sure you have everything you need for an accurate pay stub.

You bet. We use the official CRA payroll calculator to calculate our deductions, so they are correct. With that said, lots of inputs are factored in by the calculator to determine the right deductions so we always suggest you double check your inputs and do a quick review of your pay stubs to make sure the deductions look right before finalizing. Note that the CRA calculator does experience downtime a few times per year. OneTwoPay will let you know if the calculator is unavailable or if your inputs fail the validations and you need to adjust them.

They sure are. Your OneTwoPay service includes access to several reports in addition to your pay stubs. These reports include T4s, T4As, T4 Summaries, Records of Employment, Remittance Summaries, and Payroll History. With the exception of the Payroll History Report, these reports only include finalized pay stubs. Pay stubs not finalized will be ignored. To access the reports, select the “Reports” page from the main menu and choose which report(s) you’d like to generate.

Nope. However, you do need to be registered with the CRA to remit taxes as well as EI and CPP payments.

You need their full name, address, and a completed TD1 form (provincial and federal). When you want to generate T4 reports or a record of employment, you will also need their social insurance number. When creating reports, you will be prompted to add any information you are missing from the time you originally added the employee, so this can be done at a later date if you are just beginning with pay stubs.

Yep, if you are self-employed or if you have responsibility for payroll within the business you work for. If you are self employed, you'll also need a T4A at the end of year, which is easy to generate on OneTwoPay if you have finalized pay stubs already in the system.

It depends on your arrangement with the contractor. If your contractor is acting as a service provider and issues invoices to you, pay stubs are likely not necessary. If not, you should be providing pay stubs and a T4A at the end of the year.

We sure do. You can use OneTwoPay to catch up on pay stubs going back as far as three years. Backdated pay stubs are free with an active subscription and as little as $5 each if you buy pay stub packs instead. We recommend you always start with the first pay stub and then create them in order using the “Next Pay Stub” function. Finalize each pay stub as you go to ensure you end up with the correct Year-To-Date (YTD) amounts.

No, they can’t. You can email them to yourself and then forward the email to the employee. You can also download them as PDFs and then send them that way.

Throughout the year, you will likely only have to give your employee pay stubs, should they continue with regular employment. At the end of the year, you will need to provide a T4 or T4A. Should your employee experience an interruption in earnings, you will need to provide a record of employment (ROE).

Pay stubs are provided in PDF format.

OneTwoPay has an option to add an employee ID, but this is optional. This might be an ID you have in your human resources system. Many small businesses don’t use employee IDs, so you don’t have to worry about this if it doesn’t apply to you.

If you pay weekly, you could have 52 or 53 pay dates in a given calendar year, depending on how the days of the week fall in that year. e.g. There were 53 Fridays in 2021, so you have an extra period if you pay your employees every Friday. If you pay bi-weekly, you may have 26 or 27 pay dates in a given year. If you have 27 pay dates in the calendar year, then you have an extra period.

You should choose the pay frequency that best fits your business needs. The pay period you choose is up to you. Most businesses pay weekly, bi-weekly (every two weeks), semi-monthly (twice per month), or monthly. You should be consistent over time and across your workforce. i.e. If you pay one employee bi-weekly, it makes sense to pay all your employees bi-weekly. If you start the year paying semi-monthly, it is best to pay semi-monthly throughout the year.

You can choose the pay frequency when you create or edit an employee. The default is bi-weekly, but you can also choose weekly, semi-monthly or monthly. When you create a pay stub, the system will guess the pay period and pay dates based on the pay frequency of the employee and the previous pay stub. You may need to adjust those dates. You will find the pay period in the top left corner, just under the employer information, and the pay date on the top right, under employee information. Just click the dates to adjust them.

Next to “Income Items,” hit the blue “+.” A new income item marked “regular” will appear. Click the little pencil icon next to the new item to edit it. Under income type, choose “Vacation.” Next, use the toggle at the top to indicate if it’s an hourly or fixed amount. Enter the associated amounts and hit “Save Income Item.”

The general best practice for Year-To-Date amounts on OneTwoPay is to begin with the first pay stub of the year for each employee. That way, you can work in order, and the YTD amounts will automatically be calculated for you. Otherwise, you can begin your pay stubs at any point in the year and enter your manually-calculated previous period amounts.

Enter previous periods amounts in the same dialog where you enter the current period amounts. For example, if you’re adding regular income, there is a field titled “Prior Periods Amounts,” in which you’ll enter the total regular income earned by the employee in previous periods. To manually add YTD deductions, click “use my own calculations” and edit the appropriate amounts in the YTD columns. After creating the first pay stub for an employee, previous period amounts (for income and deductions) are filled in for you so that YTD can be calculated automatically.

This is the multiple representing the employer portion of the EI premium in relation to the employee portion. The standard ratio is 1.4, which means that the employer premium is 1.4 times the employee premium. This number should always be 1.4 unless you have applied to the CRA to use a lower number and that application has been approved.

1.4 will be automatically selected for you. You can adjust this value if needed.

Our system will prompt you along the way to ensure you’ve entered all pertinent information, but it is up to you to ensure totals align exactly with the income and deductions your employee receives. When the pay stub generated accurately represents your income and deductions, it has been entered correctly. If you’re unsure about the deductions calculated, you can use the CRA Payroll Calculator to validate the amounts. If you are still not so sure, please give us a call or open a chat, and we’ll help you out. You might also want to chat with a local bookkeeper or accountant if you have questions.

Yep. You can use the chat button on our website to request that we unfinalize a pay stub for you. It only takes a moment, and your pay stub credit can be reused to re-finalize it when you are done.

Click “Reports” in the top menu of the OneTwoPay website and select “Remittance Summary.” Click “Generate Report” and select all employees for whom you’d like to generate a remittance report. If additional employee information is needed, you will see a notice under “Status.” Once employee information is accurate, select the remittance period and generate your report.

The legacy generator also provides a remittance summary on each pay stub, but we recommend using the report because you can generate a summary for multiple employees and pay periods. It also comes in PDF format if you’d like to save and print it.

Not a chance. You pay per employee (with a monthly subscription) or per pay stub (with pay stub packs). Once a pay stub is finalized, you can download it as many times as you want. We also save them for you so you can access them anytime.

No, but the price per pay stub goes down as you buy more. (Hint: buy more.)

One-time purchases (single pay stubs or pay-as-you-go) give you pay stub credits. Pay stub credits can be used to finalize pay stubs for any employee at any time. They don’t expire. We also sell monthly or annual subscriptions that allow you to generate pay stubs for the number of employees corresponding to your subscription amount. e.g. If you have a monthly subscription for 3 employees, you can generate as many pay stubs as you need for each of those employees.

You bet. If you are unhappy with our service for any reason, we are happy to provide a refund. We just ask that you give us feedback so we can do better next time! If you need to cancel an unused subscription, we will provide up to three month’s refund on request. Get in touch if you’re unsatisfied with your services to discuss your options.